The Alnwick Wool Shop Terms and Conditions

Terms and Conditions

Terms and Conditions
Delivery and Postage
Postal Weights
Item weights are calculated on the weight of the package. This should not be confused with the weight of the wools (shown as part of the details for wool items) as this is based on the minimum weight of the contents excluding any packaging. The total weight of a purchase (including any packaging) is shown on the final page of the checkout.

U.K. Charges
Postage weighing up to 2 Kg will be sent first class via Royal Mail.
Above this weight will be sent via Royal Mail Standard.
Heavier parcels will be sent via Parcel Force or by courier depending on area and postcode.

Overseas Charges
Items will be sent via Airmail, please see postage rates at checkout.
Delivery Schedule
We will dispatch your goods within 5 working days of your order, if we are unable to meet this time scale we will contact you.

Back Orders
Whilst we will try to ensure our shop will only display items which are in stock, some high turn over items may be temporarily unavailable. If any of the goods you have selected are not in stock you will be contacted with the option to cancel the item or wait for stock to arrive. Please ensure you supply us with an e-mail address and day time phone number when placing your order. to wait for out of stock items this could increase the delivery time stated above.

Returns
Any goods returned (due to customer error) shall be at the customer’s expense and any goods sent in place will carry a delivery charge. This does not affect your statutory rights.

Quality of Service
Every effort will be made to provide our customers with a first rate service. If you have any problems please contact us and we will try our best to assist you.

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